Refund & Cancellation Policy
Effective Date: September 22, 2026
Last Updated: September 22, 2026
At Parents Library, we are committed to your satisfaction. However, because all of our products are digital downloads (ebooks), our refund and cancellation policy differs from that of a traditional physical goods retailer. Please read this policy carefully before completing your purchase.
1. Digital Products — Nature of Sale
All products sold on parentslibrary.com are digital ebooks delivered electronically. Once an ebook has been downloaded or accessed, it constitutes consumption of the product. Due to the intangible and instantly accessible nature of digital goods, all sales are generally considered final once the download link has been accessed or the file has been delivered to your email or account.
2. Eligibility for a Refund
While we maintain a strict digital goods policy, we genuinely care about your experience. We will consider refund requests in the following circumstances:
- Technical Failure: You purchased an ebook but are unable to download or open it due to a technical error on our end, and our support team is unable to resolve the issue within 5 business days.
- Duplicate Purchase: You were charged twice for the same ebook due to a system error.
- Wrong Product Delivered: You received a different ebook from the one you ordered.
- Product Significantly Misrepresented: The ebook content is materially different from what was described on the product page at the time of purchase.
Refunds will not be granted for the following reasons:
- Change of mind after download or access.
- Incompatibility with your reading device (please check file format compatibility before purchase).
- Partial reading of the content.
- Claims that the content did not meet personal expectations when the product description was accurate.
- Failure to read the product description prior to purchase.
3. How to Request a Refund
If you believe your situation qualifies for a refund under the conditions above, please contact us within 7 days of your purchase date with the following information:
- Your full name and the email address used for the purchase.
- Your order number (found in your confirmation email).
- The title of the ebook in question.
- A clear description of the issue, including any relevant screenshots or error messages.
Submit your request to: support@parentslibrary.com
We will review your request and respond within 3–5 business days. If approved, refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.
4. Order Cancellations
Because our products are delivered digitally and near-instantly, orders cannot be cancelled once payment has been processed and a download link has been issued. If you placed an order in error before accessing your download, please contact us immediately at support@parentslibrary.com and we will do our best to assist you.
5. Promotional & Discounted Purchases
Ebooks purchased during promotional sales or with discount codes are subject to the same refund policy as full-price purchases. We do not offer partial refunds or price adjustments for ebooks purchased at a different price prior to a sale.
6. Chargebacks & Disputes
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to contest the claim and provide evidence of delivery and download. We strongly encourage you to reach out to our support team first — we are happy to work with you to resolve any issues.
7. Contact Us
For all refund and cancellation enquiries, please contact:
Parents Library
Email: support@parentslibrary.com
Website: parentslibrary.com
Response time: 3–5 business days